Charlotte firefighters were called to Embassy Suites at 4801 S. Tryon Street at about 12:30 p.m.
A drainage pipe that helps drain water from the roof runs through the ceiling in the lobby. The pipe burst causing a portion of the ceiling to collapse and flood the lobby with water.
Erik Slemon and his father, Allan Goldberg, are from Miami and were staying at the hotel to attend a men's clothing trade show.
"In a matter of seconds it got a little stronger," Erik Slemon said. "I pulled out my phone and I shot it and the whole ceiling just came down. The whole lobby was flooded in a matter of five seconds."
No one was injured, and there is no official damage estimate from the flooding.
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