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Thursday, December 30, 2010

Christmas Ruined; Woman Waits For Boiler To Be Fixed

A MOTHER says she has had no heating or hot water for almost a month in temperatures as low as -10C because of a broken boiler.
Sheena Russell, 56, says she has had to move out of her Derby home because workmen keep failing to turn up to fix the problem.
She said when someone did finally attend after three missed appointments, she was told new parts needed to be ordered, which would take several days to arrive.
As Christmas Day approaches, the problem has still not be resolved and she is staying at her daughter's home in Alvaston.
Ms Russell said: "At times it's been -10C – if it happened to somebody in their 70s or 80s they would be dead. It's ruining my Christmas."
Under a £650-a-year HomeServe insurance policy, Ms Russell says workmen are meant to arrive at her property, in Chatteris Drive, Chaddesden, "within two hours" of her boiler breaking.
It initially broke on November 17 but she said it took workmen two days before they came. They reset the boiler but the following day it broke again and for a week Ms Russell was having to reset it herself.
On November 27, she began to smell gas leaking from the boiler and so had the supply switched off, leaving her again with no heating or hot water.
She said workmen came out the next day and told her the boiler needed a new part.
Another appointment was scheduled for December 1 but heavy snow meant workmen could not attend.
Two further appointments were missed and workmen did not show up until December 10, after a burst pipe led to Ms Russell's garage flooding.
A further 11 days passed before the next visit, on Tuesday, when workmen told her more parts needed to be ordered and that the problem should be fixed by Christmas Day.
Ms Russell says the level of service she has received has been unacceptable.
She said: "I pay more than £600 for this insurance cover. It states if they can't fix the problem they will put you in a hotel or give you heaters, but I've had none of that.
"I've written e-mails about complaint and heard nothing back.
"I've also been told I'm now a priority and would be called to be updated on the progress being made, but I haven't been called."

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